Frequently
Asked
Questions
Will the new web server be available for all models who have the current webserver via firmware upgrade?
Yes!
Why are switch mode power supplies used?
RCBO /RCB use - do we need both?
Neutral disconnect protection - why?
Why switch both L and N on load circuits?
Can you reset a breaker from the remote software?
No.
How often do I have to service and test StageSmarts products?
Service and testing intervals can vary depending on local regulations. We recommend checking the specific requirements in your country or region to ensure compliance. Always follow national safety standards and guidelines for electrical equipment.
Why have variable RCD’?
The requirement for residual current protection depends on the application and where in the electrical distribution system the RCD sits. The main rule is to have 30mA RCD protection for all final circuits but distribution units further up the chain may (should) have RCD set at a higher current or be disabled.
Are emergency stop buttons dangerous due to accidental activation?
They can be triggered unintentionally, but they’re legally required in many countries and are essential for safety.
What is a Harting earth connection?
It’s a special quick connection for external grounding, it’s an alternative to the more common bolted connection.
Can the emergency stop b e activated from the software?
Powerlock through connection - protected by MCCB or not?
Are all 19-pole “Socapex” style connectors compatible?
Are all powerlock type connectors compatible?
How much power does a 12/24/48 way distro need?
That depends entirely on what is being powered by the distro. The distro itself does not consume much power, maybe 10-15W.
Using 3-phase cables as load cables instead of multipins - pros and cons?
It can be tempting from a cost perspective to use common 3-phase cables between the distro and the loads instead of 6/8 circuit cables. But this means running twice as many cables and it’s not possible to do from a distro using RCBOs since such protectors need individual neutrals to each load.
Are distros built in plastic enclosures more safe than those in metal?
No, this is a myth. We build our distros in metal enclosures because that creates a more rugged product that easier to service and repair than they plastic types. Each panel has a ground connections to ensure electrical safety and to keep electromagnetic interference signals from entering or exiting the unit.
Can I use a European distro in North America?
No, it is an entirely different electrical system with its own requirements for certification.
Outdoor vs indoor distros and the IP ratings?
IP-rating is a measure of two things, what size objects that can enter a device and also its ability handle water ingress. Distros intended for indoor or protected outdoor use, are typically rated IP20. Distros suitable for outdoor use are typically rated IP54 or higher.
Are all Harting 16 connectors wired the same?
What constitutes a “final circuit” and why does it need residual current protection?
Power factor, what is it?
B-Series
Is it possible to make a remote E-stop on the B12?
Yes, it is possible, and we have implemented this for some customers in the past, including several laser companies in the UK. However, please note that the units will need to be returned to us for this modification.
We add a special connector on the back of the unit to which a normally closed E-stop (single pole) can be connected. When the remote E-stop is not in use, a "shorting plug" is inserted into the socket to close the loop and ensure proper functionality.
Can you read out every circuit individually when it comes to leakage to the ground?
No, this feature is not available on the C-Quad, but it is an option on the B-Quad.
C-Series